Success Story at Banedanmark

Banedanmark, Denmark

Renowned Railway Company based in Copenhagen Leverages ImpleVista’s Application Cockpit in SAP Solution Manager to Improve its IT Support Desk, Change Request and Test Management process. To support this growth and uphold its commitment to quality, innovation, and continuous improvement, Banedanmark sought to enhance the capabilities of its IT support processes by the Application Cockpit.

 “It was their decision to use the ImpleVista’s Application Cockpit in SAP Solution Manager after attending a live demo for End-to End Incident Management, Change Request Management and Test Management. The decision was not only because of its strengths as a tool, but also because it offered the best level of integration of SAP and non-SAP software. With Application Cockpit, users could send support messages or create change request with a few mouse clicks from one single transaction which is fully integrated."

 “Before the implementation, end users had several communications channels with which to inform the support team about problems with business applications. “Thanks to Application Cockpit, both the business and the IT group keep track of support and change requests at every stage of resolution. The highly automated Incident /change request management process in the Application Cockpit contributed to enhancing and optimizing administrative tasks” says the IT Manager at Banedanmark.  

The cooperation between the Banedanmark project team and ImpleVista Management & IT Consulting helped to streamline the implementation and ensure a successful go-live. “After going live with Application Cockpit, Banedanmark had all the information they needed for managing incidents and change requests at the time they occur. This enabled them to solve the issues immediately”.

As a long-term benefit that will reduce total cost of ownership, the Application Cockpit serves as a central tool to manage support messages, Change Requests and Test Management. Looking ahead, Banedanmark also wants – when the company is ready – to implement additional functionality and scenarios in the Application Cockpit that ImpleVista offers.

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