Incident Management

Our Application Support Desk Cockpit is a resource for IT support organizations managing SAP landscapes. Support Desk is a fully integrated issue reporting, tracking and resolution system that also allows direct integration into SAP’s support portal. Whether your IT group is supporting implementation testing or a post go-live situation, Support Desk allows SAP end-users to report issues or warnings directly from the SAP GUI and then centrally store those issues within Solution Manager. This serves as a platforms to help IT completely understand and resolve the issues that impede business processes.

 
Issues Facing IT/ERP Business Support Functions
In today’s economy, the most successful Small and Mid-Sized Enterprises (SME) maintain competitive advantage and enable growth by rapidly adapting to changing business conditions. Adapting to such changes demands that businesses gain maximum benefit from their business software solution. Often, this requires new or changing capabilities from an IT and ERP support staff with a brief, but in-depth focus on specific functional requirements or detailed knowledge of evolving technology. This presents a challenge to the typical lean and overworked IT staff charged with reducing cost while delivering more value and benefits.
 
 ImpleVista’s Support Desk reduces support cost and deliver benefits
ImpleVista’s Support Desk can augment your permanent internal IT Staff with our experienced SAP experts for selected functions. This allows internal IT staff to focus on those support demands most critical to your organization’s profitability and growth. This Right-Sized team provides a baseline of support services for known service levels, and it can quickly and flexibly be scaled to access a much wider variety of skills for those short-term support issues that your internal support staff does not have expertise and do not occur enough to justify permanent support staff. This increases performance, internal customer service, and reduces costs associated with hiring resources, training and retaining an internal staff devoted to SAP.
When engaged, ImpleVista acts as your SAP Local Support Center, and will manage a wide range of Remote Consulting Services.
Our Support Desk services include the following:
  • SAP Application Support Center
  • Remote and On-site Development
  • Remote and On-site Application Support
  • Routine SAP Configuration changes and testing
  • ABAP programming
Flexibility is the key to the ImpleVista support offering. We tailor each package to client needs. Often we provide Level 2 and Level 3 support as standard and offer Level 1 on a custom, case-by-case basis.
 
Support Desk Service Packages
Our support model is flexible and can be customized to your needs, accommodating all time and budget constraints. ImpleVista provides service levels and subscriptions to meet all budget needs. On-site or remote, defined service level agreements or flexible on-demand arrangements, we pride ourselves on our ability to work with our clients and meet their unique support needs.
 
WHY ImpleVista
Adding ImpleVista support services can help your company to maximize the value of its SAP investment while minimizing risk for the future. Our flexible support options have allowed clients to expand their SAP capabilities in focused, meaningful deployments allowing the realization of real business value. All the while the ImpleVista support team provides the safety net for problem recognition and resolution.
 
 
 
To know more about Incident Management in Application Cockpit, click on the link below: